Refund policy

To create a great shopping environment for our customers, LuxeTik has a generous 30-day Return & Refund policy window for after-sales issues, which means you have 30 days after the delivery date to request a return.

We accept return requests for delayed shipments and goods damaged in transit with compelling evidence. Once you submit the return request, you’ll need to provide evidence as stated below.

We also accept requests for “remorse” returns of non-defective items of some items. Note that we can only accept these types of requests for certain products. Please check the product page to see if remorse returns are offered for your item.

Refund Request Timing

You as the buyer can apply for a full refund for the order that was not shipped within the stated processing time (subject to the estimated processing time displayed on the order page).

Return & Refund Timing		Rules
For Unshipped Orders	The Return & Refund request is made after the stated processing time.	LuxeTik will refund the order.
	The Return & Refund request is made within the stated processing time.	LuxeTik will accept or reject the request within 3 business days. Not all orders can be refunded before shipping if processing has started.
For Shipped Orders	The Return & Refund request is made after the order has shipped.	LuxeTik will accept or reject your return request within 10 business days after you submit it.

 

Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If you detect any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), you may request a refund or redelivery with valid proof (photos/videos of goods received that shows the problem clearly). After receiving your request, LuxeTik checks the proof and gives a response within 4 business days.

We reserve the right to reject refund requests if the proof does not show the problem clearly. Whether the evidence is compelling or not will ultimately be determined by LuxeTik. If you cannot provide compelling evidence within the return window indicated, LuxeTik and its suppliers have the right to reject the return and refund request.

If the goods need to be returned to get a refund, LuxeTik provides a prepaid return label within 4 business days of return approval. If the goods do not need to be returned, LuxeTik refunds the order within 4 business days of the refund request.

If proof is valid and you request redelivery, LuxeTik redelivers within 6 business days of proof approval. Please note we have the right to refund the order if the redelivery products are not in stock.

Remorse Returns

For some items we accept requests for "non-defective remorse returns". Note that we can only accept these types of requests for certain products. Please check the product page for your item to see if you can request remorse returns for such non-defective deliveries.

A 10% restocking and repacking fee usually applies.

Goods Returned in Transit

If the package is sent back to us during transit for any reason, you have the option to either apply for a refund or request redelivery. If you apply for a refund, LuxeTik processes your refund request within 4 business days. If you request redelivery, LuxeTik begins redelivery within 6 business days of the request date.

Goods Destroyed in Transit

If the package/goods are destroyed in transit, and you have proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, LuxeTik refunds the order within 4 business days of buyer's refund request, or redelivery within 6 business days of the request.

Wrong Receipt Information

If you put wrong receipt information on an order, please contact LuxeTik customer service to request that we update the order with the correct receipt information.

Please note the receipt information correction or order cancellation are not guaranteed. If the order has already shipped out, it is your responsibility to contact the logistics company with the correct information. If the order cannot be corrected or returned, you may bear the loss.

Delayed Shipments

If the transit time exceeds the estimated delivery time by 10 days or more and we fail to provide any valid tracking updated info, you may apply for a refund.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

Other

When encountering holidays, covid-19, abnormal weather, or other abnormal situations, please contact us at support@appapt.com to solve any logistics issue.

LuxeTik tries its best to assist buyers in these special circumstances in a timely manner. After notifying LuxeTik, you can expect a decision no later than two weeks.

If you are unsatisfied with the solution to your issues, please let us know at support@appapt.com.

Last updated: 7/5/2023